Connection issues
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I'm getting an error

Updated:

In this article, you will learn how to resolve the general issues related to Surfshark application. You might be getting error messages because of connectivity, your current location, or your network.

 

Check out the following solutions:

  1. Update the Surfshark application. The latest Surfshark app versions have the latest security measures and bug fixes.

  2. Ensure that you don't have other VPN services running while using Surfshark.

  3. Connect to Surfshark on a different network, e.g., use mobile data or a different Wi-Fi network.

  4. You may see Error 403 or the Unable to reach systems error if you are in a country with network restrictions. In this case, please follow the steps to connect from countries with network restrictions.

  5. If you are using a custom firewall or anti-virus application, disable it or make an exception for Surfshark services.
  6. Reinstall the Surfshark app.

  7. Restart your device and router.
  8. If you see the Surfshark background service is not running error, follow the steps in our article to resolve the Surfshark background service issue.




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