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Hi, what can we help you with?
Common topics and questions
How to get started
How to set up OpenVPN GUI app on Windows
How to make sure if Surfshark VPN is working
How to set up a router with Surfshark
How to resolve Google Chrome streaming issues
How to fix website/app login issues
How to activate Surfshark Smart DNS
Connecting from China
How to connect from countries with network restrictions
How to enable 2FA on your Surfshark account
What is your refund policy
How can I cancel my recurring payment?
Do you offer a free trial?
Нам известно, что у пользователей в России иногда возникают проблемы с доступом к Surfshark. Если вам не удается подключиться, рекомендуем использовать альтернативный метод подключения вручную согласно с приведенными здесь инструкциями
Due to intensified connectivity restrictions in China, we recommend connecting manually using the WireGuard protocol. In case the connection is not successful, please consider trying again at a later time.
Currently we are facing issues with streaming services on Google Chrome based browsers. As soon as these issues are resolved, this message will be removed. In the meantime, please check out the following guide.