Application issues
Surfshark background service is not running How to troubleshoot Surfshark VPN browser extension issues How to solve email issues while connected to Surfshark Collecting diagnostics failed on Windows The app couldn't reach Surfshark systems Cannot change Auto-connect / Killswitch / LAN settings on Windows
  1. Surfshark Customer Support
  2. VPN Guides
  3. Fix an issue
  4. Application issues

The app couldn't reach Surfshark systems

Updated:

In this article, you will learn how to troubleshoot the App couldn't reach the Surfshark systems error.


We will cover the following:

  1. Why do I get the App couldn’t reach Surfshark systems error?
  2. How to solve the App couldn’t reach Surfshark systems error

 

Why do I get the App couldn’t reach Surfshark systems error?

 

You might get this error because of connectivity, your current location, or your network. This error message will say that there is no way to establish a connection between your device and Surfshark services.

How to solve the App couldn’t reach Surfshark systems error

 

  • Try updating the application. This error mostly occurs due to an outdated version of the Surfshark app

  • Make sure that no other VPN service is running while you’re using Surfshark.

  • If you are in a country with heavy network restrictions, refer to our guide on how to connect from countries with network restrictions

  • If you are using a custom firewall or an antivirus application, disable it or make an exception for Surfshark services. Find all antivirus guides on our antivirus exception page.
  • Try to reinstall the Surfshark app, restart your device and your router;




You may also be interested in:

Was this article helpful?
Thank you for your feedback!